Technical
What should I do if a bug causes me to lose a booking or payment?
Lost a Booking or Payment Due to a Bug? We’ve Got You. If a bug disrupted your booking or payment, don’t worry — we’re here to make it right. ? Contact Member Services via call (+1 720-644-9780) or live chat, available from 7 AM – 4 PM MST ? Or ...
Is there a way to suggest improvements or report recurring glitches?
Got Ideas or Noticed a Recurring Glitch? We’re All Ears. We love hearing from our VITee community — your feedback helps us level up! ? Suggestions & Improvements or ? Recurring Glitches: Send/Report them anytime to support@vi-tee.com so our tech ...
How do I report a feature that isn’t working as expected?
Something Not Working Quite Right? We’re On It. If a feature isn’t behaving as expected, our team is here to help: ? Concierge Support — Reach out via call or live chat, available daily from 7 AM to 4 PM MST. ? Non-urgent? Email us anytime — we’re ...
Can I report compatibility issues with certain devices or operating systems?
Noticed a Compatibility Issue? Let Us Know! Yes — if you're experiencing problems on a specific device or operating system, we definitely want to hear about it. ? Just send us the details (device brand, model, OS version), and our support team will ...
Will I receive updates on the status of my reported bug?
Will I Get Updates on My Reported Bug? Absolutely! Once you’ve reported a bug, our team gets to work right away and will keep you in the loop. ⏳ Resolution times may vary depending on how complex the issue is, but rest assured — we’re on it and will ...
How long does it take to resolve reported technical issues?
We know your time is valuable — especially tee time! ⛳️ For technical issues that could impact your booking or payments, our team moves fast. Most of these are resolved within the hour to keep your golf plans right on track. Your smooth experience is ...
What details should I include when reporting a glitch (e.g., screenshots, device info)?
Reporting a Glitch? Help Us Help You Faster! To speed things up and get you back on course, here’s what to include when reporting a technical issue: ? Screen recording of the glitch (super helpful!) ? Device details — brand, model, and operating ...
Can I report a bug directly through the app?
While in-app bug reporting isn’t available just yet, it’s on our radar for future updates! In the meantime, you’ve got options: ? Reach out to our concierge support via call (+1 720-644-9780) or live chat — available daily from 7 AM to 4 PM MST. ? ...
Is there a dedicated email or form for reporting technical issues?
For recurring technical issues, please report them via email at support@vi-tee.com. We're committed to resolving any concerns as quickly as possible! Your smooth experience is our priority! ⛳️?
What should I do if I encounter a technical issue in the app?
First, try restarting the app and check for any available updates. If the issue persists, go to your Profile Page > Help Center to report the problem. Alternatively, you can contact our concierge team for further assistance. We're here to ensure your ...
What do I do if I don’t receive a booking confirmation email?
First, check your spam or junk folder. If it’s not there, head to your Profile Page and select Reservation History to verify your booking. From there, you can also resend the confirmation or contact our member services team for further assistance. ...