How long does it take to resolve reported technical issues?
We know your time is valuable — especially tee time! ⛳️
For technical issues that could impact your booking or payments, our team moves fast. Most of these are resolved within the hour to keep your golf plans right on track.
Your smooth experience is always our priority. 🕒✨
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Is there a dedicated email or form for reporting technical issues?
For recurring technical issues, please report them via email at support@vi-tee.com. We're committed to resolving any concerns as quickly as possible! Your smooth experience is our priority! ⛳️?
How long does it typically take to get a response via email?
You can typically expect a response within 24 hours when you reach out via email. ⏱️ We'll get back to you as quickly as possible! ??
Will I receive updates on the status of my reported bug?
Will I Get Updates on My Reported Bug? Absolutely! Once you’ve reported a bug, our team gets to work right away and will keep you in the loop. ⏳ Resolution times may vary depending on how complex the issue is, but rest assured — we’re on it and will ...
Can I report compatibility issues with certain devices or operating systems?
Noticed a Compatibility Issue? Let Us Know! Yes — if you're experiencing problems on a specific device or operating system, we definitely want to hear about it. ? Just send us the details (device brand, model, OS version), and our support team will ...
What should I do if I encounter a technical issue in the app?
First, try restarting the app and check for any available updates. If the issue persists, go to your Profile Page > Help Center to report the problem. Alternatively, you can contact our concierge team for further assistance. We're here to ensure your ...