How do I report a feature that isn’t working as expected?

How do I report a feature that isn’t working as expected?

Something Not Working Quite Right? We’re On It.
If a feature isn’t behaving as expected, our team is here to help:

📞 Concierge Support — Reach out via call or live chat, available daily from 7 AM to 4 PM MST.
📧 Non-urgent? Email us anytime — we’re available 24/7 to assist.

Your smooth experience is our top priority, so don’t hesitate to reach out! 🛠️💬

    • Related Articles

    • Can I report a bug directly through the app?

      While in-app bug reporting isn’t available just yet, it’s on our radar for future updates! In the meantime, you’ve got options: ? Reach out to our concierge support via call (+1 720-644-9780) or live chat — available daily from 7 AM to 4 PM MST. ? ...

    • How do I report an issue or dispute through Member Services?

      To report an issue or dispute, simply reach out to Member Services: ? Call or Live Chat: Available from 7 AM to 4 PM MST for immediate assistance. ? Email: You can email us anytime, 24/7, at support@vi-tee.com. We’re here to help you resolve any ...

    • Is there a way to suggest improvements or report recurring glitches?

      Got Ideas or Noticed a Recurring Glitch? We’re All Ears. We love hearing from our VITee community — your feedback helps us level up! ? Suggestions & Improvements or ? Recurring Glitches: Send/Report them anytime to support@vi-tee.com so our tech ...

    • What do I do if I don’t receive a booking confirmation email?

      First, check your spam or junk folder. If it’s not there, head to your Profile Page and select Reservation History to verify your booking. From there, you can also resend the confirmation or contact our member services team for further assistance. ...

    • Can I report compatibility issues with certain devices or operating systems?

      Noticed a Compatibility Issue? Let Us Know! Yes — if you're experiencing problems on a specific device or operating system, we definitely want to hear about it. ? Just send us the details (device brand, model, OS version), and our support team will ...