What do I do if I don’t receive a booking confirmation email?
First, check your spam or junk folder. If it’s not there, head to your Profile Page and select Reservation History to verify your booking. From there, you can also resend the confirmation or contact our member services team for further assistance.
We're here to ensure everything goes smoothly! ⛳️📧
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What notifications will I receive if my booking changes?
You’ll receive real-time notifications for any changes to your booking, including updates to your tee time, course availability, or cancellations. These alerts will be sent via push notifications and email, depending on your notification preferences. ...
How do I report a feature that isn’t working as expected?
Something Not Working Quite Right? We’re On It. If a feature isn’t behaving as expected, our team is here to help: ? Concierge Support — Reach out via call or live chat, available daily from 7 AM to 4 PM MST. ? Non-urgent? Email us anytime — we’re ...
Can I email Member Services for help with my booking?
Absolutely! You can email Member Services anytime, 24/7, for help with your booking. ? Just shoot an email to support@vi-tee.com, and our team will get back to you as soon as possible! For more info, you can also visit the Help Center at ...
What should I do if a bug causes me to lose a booking or payment?
Lost a Booking or Payment Due to a Bug? We’ve Got You. If a bug disrupted your booking or payment, don’t worry — we’re here to make it right. ? Contact Member Services via call (+1 720-644-9780) or live chat, available from 7 AM – 4 PM MST ? Or ...
Can I share my booking details with others?
Yes! Simply forward the confirmation email you received from the golf course to share your booking details. Sharing made easy! ⛳️?