How do I contact customer concierge support for urgent inquiries?

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• Are there different contact methods for urgent versus non-urgent concerns?

  Yes, we have different contact methods for urgent and non-urgent concerns: ? For urgent concerns, reach us via: ? Call or ? Live Chat (7 AM – 4 PM MST) ? Email: support@vi-tee.com ⏳ For non-urgent inquiries, email us at: ? support@vi-tee.com ...

• How do I contact a Member Services Specialist through chat?

  Need to contact a Member Services Specialist? It's easy! ✨ Simply visit the Help Center at https://helpdesk.vi-tee.com/ and click on Live Chat to start a conversation. ? Chat support is available from 7 AM to 4 PM MST, so you're covered when you ...

• How do I report a feature that isn’t working as expected?

  Something Not Working Quite Right? We’re On It. If a feature isn’t behaving as expected, our team is here to help: ? Concierge Support — Reach out via call or live chat, available daily from 7 AM to 4 PM MST. ? Non-urgent? Email us anytime — we’re ...

• Can I add an authorize user for my account?

  Yes, you can add one (1) authorized user to your account directly through the app. If you need any assistance, feel free to contact our concierge support team via call or live chat from 7 AM to 4 PM MST. We’re here to help! ⛳️?

• Can I report a bug directly through the app?

  While in-app bug reporting isn’t available just yet, it’s on our radar for future updates! In the meantime, you’ve got options: ? Reach out to our concierge support via call (+1 720-644-9780) or live chat — available daily from 7 AM to 4 PM MST. ? ...